What to Expect During Onboarding with a Pharma Franchise Company
Knowing what to expect during the onboarding process with a pharma franchise company is an important subject for anyone who is starting a new career in pharmaceutical distribution. When working with an established company like Scott Morrison, the onboarding process sets the tone for your long-term success. Each step is a valuable building block in this process, from signing documents and verifying your agreements to product training and marketing direction. Knowing this onboarding process will help you better navigate your way through the franchise and project with a stronger sense of confidence.
Most new franchise partners concentrate on profitability and product selection, and while these are important, the onboarding process dictates how effectively and efficiently your business will start. A mature company will provide you with visibility, direction, and adherence throughout the process. Let’s examine what happens during onboarding with pharma franchise company.
Steps To Expect During Onboarding with a Pharma Franchise Company
1. First meeting and Profile Analysis
In this onboarding process, it all begins with a comprehensive consultation with the franchise applicant and the company. At Scott Morrison, we begin the onboarding process by understanding the prospective partner’s business objectives, areas of interest, experience (if any), and investment ability. This allows us to align your expectations with what we can provide you with.
At this stage, expect to
- Provide your location preference for business operations.
- Discuss the segments of therapies you are committed to.
- Focus on the business model as well as the investment structure.
- Clarify any uncertainties about monopoly rights, logistics, or commitments to targeting.
2. Documentation and Legal Contract
Once the first match is accepted, the business will complete the documentary and legal requirements. Additionally, this is the key step in the onboarding process that establishes the legal basis of your franchise relationship.
- Documents that are usually required:
- Drug License (Wholesale or Retail)
- GST Registration Certificate
- PAN/Aadhar Card
- Proof of Business Address
- Passport-Size Photographs
Scott Morrison supplies a good Franchise Agreement format that includes
- Product list and pricing
- Any monopoly rights for the vicinity
- The payment terms/credit terms
- If required, minimum purchase commitment
- Promotional support and the scope of tools and marketing
3. Product Training and Support System
As discussed above, a fundamental component of the onboarding process is product knowledge training. Scott Morrison talks about ‘an informed distributor’ as ‘an empowered partner.’ We provide:
- Product catalog and specifications
- Guidelines to use and prescriptive targets
- Current marketplace trends and demand patterns
- Dosage, precautions, and combinations of use
You will get information on your company’s internal processes, including order times, payment management, access to logistics, and complaint processes. This will help you to make sure you have the skills, knowledge, and confidence to promote the brand to its professional capacity.
4. Marketing & Promotional Toolkit Handover
Once you are finished with your documentation and training, company staff will arrange access to a range of promotional materials. Your promotional tools will be essential when creating brand awareness and developing relationships with doctors, chemists, and retailers located in your area.
The promotional support includes
- Visual aids and product cards
- MR bags (Medical Representatives)
- Product brochures, leaflets
- Company visiting cards
- Prescription pad and reminder cards
5. First Order and Logistics Management
After onboarding is complete, you are ready to place your first order. You will get a support manager from Scott Morrison, who will assist you throughout the process:
- Selecting good-performing products based on your territory
- Making sure your stock is dispatched and delivered on time
- Understanding batch numbers, expiry dates, and packing
- Raising invoices and the payment cycle
Our supply chain team will ensure a timely delivery with end-to-end tracking. If something does not go to plan with the delivery, you will be supported as our logistics and customer service teams action a fix in real time.
6. Sales Targets, Planning, and Growth
While it is the same for most companies, you will likely get asked for targets, and we would recommend you set realistic monthly or quarterly targets. Scott Morrison will provide strategic direction and support with factors such as
- Identifying key doctors and hospitals
- Product rotation
- Managing working capital
- Planning for the expansion of territory or new segments over time
You can start to discuss your plans for growth during your onboarding. We can support your growth through developing other segments of your business by training you, planning campaign marketing, or providing you with other lines of products.
7. Ongoing Support and Relationship Building
The onboarding and learning process does not end when we ship your first order. Ongoing support is the hallmark of a professional pharma franchise company. At Scott Morrison, we:
- Maintain regular communications with our partners.
- Provide stock updates and new product launches.
- Assist with replacements, shortages, or
- Help with renewals, compliance questions, and insulated wrap.
- We are always available when you need operational, technical, or promotional assistance.
8. Digital Tools and Technology Preparation
Scott Morrison is a leader in digital integration for a variety of partner activities. We will introduce you to our digital tools during the onboarding process, including.
- Online ordering,
- Payment status and statements,
- Inventory management,
- Seller feedback and support requests,
Digital tools save you time and allow you to spend less time on administrative functions and more time growing your franchise business.
Why Choose Scott Morrison for Your Pharma Franchise?
As a recognized pharma franchise company in India, Scott Morrison provides
- ISO-certified quality products
- WHO-GMP compliant manufacturing
- A wide range of products spanning multiple therapeutic segments
- Transparency and no hidden charges
- Monopoly rights and marketing support
- A low initial investment with excellent scalability
Conclusion
The onboarding process with a pharmaceutical franchise like Scott Morrison is a highly organized process that cares about our partners’ success. Following legal regulations, training, product stocking, and logistics, and our after-sales service are all part of the process towards your success and growth, but you won’t grow as quickly or sustainably without it!
It does not matter if you are new to the pharmaceutical industry or you are expanding existing operations; Scott Morrison will not only provide full transparency, but you will also have an unrivaled level of support and product quality. Start your journey as a franchise owner with us, and we will do all the heavy lifting while you focus on your growth!
Frequently Asked Questions (FAQs)
Q1. How much time does it take to onboard with a pharma franchise company?
A: The average onboarding time is 5-7 working days, although this varies based on how quickly the documents requested can be submitted and verified.
Q2. Is product training required as part of onboarding?
A: Product training is not required, but it is highly recommended. Scott Morrison provides product training to understand the formulations, targeting markets, and usage so that you can sell more effectively.
Q3. What marketing materials will I get as a franchise partner?
A: You will get a standard franchise partner toolkit that includes visual aids, product cards, brochures, sample covers, prescription pads, and others. Custom material can also be made.
Q4. Will I need to make any monthly targets after onboarding?
A: There are no fixed targets to start. However, we would like to see our partners have some sort of targets in mind to help with performance. Regular ordering helps you develop your territory and product range.
